Invite colleagues from the LiveCha account center and give them access to the products and workspaces they need.
Organization membership, product permissions and workspace access are separate checks. Being a member of an organization does not mean every product or workspace is available. Review the member's product access when they cannot open LiveChat or HelpDesk.
In account settings, authorized administrators can choose whether everyone or only administrators may invite members. The allowed email domain and automatic joining settings are separate controls; enable automatic joining only for a domain your organization manages.
Check the email address and spam folder. If the recipient joins but cannot see the expected workspace, verify the organization, selected product and assigned access. Do not share an administrator login to work around missing permissions.