Choose whether agents and website visitors can send attachments.
- As an administrator, open Settings → Chat settings → File sharing.
- Review the separate switches for agents and visitors and save the intended combination.
- Open a test conversation and upload a small supported file from each permitted side.
- Wait for upload completion, send the message, and verify that the receiver can open the attachment.
- For an external messaging channel, check that its attachment controls are available for that conversation.
¶ Check the result and solve problems
Website file-sharing settings do not override a channel provider’s file restrictions. If uploading fails, record the file type, size and exact error; test with a smaller permitted file. Do not repeatedly send the same attachment while its earlier upload is still pending.
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