Record approved account credentials, test accounts and routing information for the Apple channel.
- Open Settings → Channels → Apple Messages as a workspace administrator.
- Provide the business ID, key ID, team ID and private key requested by the credential form using your approved account details.
- Save and review the account status, Business Chat account ID and display name.
- Maintain the experience review status and case information when supplied by the platform onboarding team.
- Add the permitted test accounts and map entry points or routing intents to the correct group.
- Complete a real test with the platform team and inspect connection health and delivery activity.
¶ Check the result and solve problems
The settings page does not grant Apple approval or establish provider readiness by itself. Treat this as a configuration guide for an enabled integration. If you do not have the requested credentials or approval information, contact the platform administrator before enabling customer traffic.
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