Use the standard Cloud API connection for a WhatsApp number you intend to manage through LiveCha. If you want to continue using an existing number in the mobile WhatsApp Business App, start with the coexistence guide.
You need workspace administrator access, a Facebook account with access to the relevant business assets, and a number eligible for the Meta onboarding flow. If LiveCha reports that Meta application configuration is incomplete, contact your platform administrator.
Use Check connection, then send a message from a separate customer phone. Reply from the LiveCha workbench and verify delivery on the customer phone. A successful API test in Meta's developer dashboard does not by itself connect the test number to a LiveCha workspace.
Disabling pauses the local channel. Disconnecting cancels the shared asset subscription and clears the local token; the confirmation applies to all numbers under that WABA in this workspace. Review the confirmation before proceeding. Revoking Meta permissions is a separate action in Meta business integrations.
Number migration is not supported by the current LiveCha connection flow. For failed authorization, use the troubleshooting guide.