Use visitor context to understand a request before starting or replying to a chat.
- Open Traffic to review active visitor information and the available filters.
- Select a visitor and inspect visited pages, previous chats, group and technology details where available.
- Use segments or saved filters to focus on the visitors your team handles.
- If the interface permits an invitation, write a relevant short message and review the recipient before sending.
- In the workbench, review customer details alongside the conversation history before replying.
¶ Check the result and solve problems
An empty list can mean the widget has no recent activity or your filters exclude visitors. Location and device signals are context, not verified customer identity. Collect or share only the customer information needed to handle the request.
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