Use the LiveCha workbench to handle conversations in the current workspace. Start with a customer test message so you can verify the entire reply flow.
If a conversation does not appear, review list filters, assignment and support group access. Also check archives in case it has already been closed.
Use the conversation's assignment or transfer action to select an available colleague as permitted by your workspace. Add enough context for the new handler and check the resulting assignee. Channel routing settings determine which support group handles new incoming conversations.
After resolving the request, complete any required tagging and close the conversation. Closed conversations are available in archives. If the composer is disabled, check whether the conversation is closed, the connection is offline, or the channel reports a delivery restriction.
Repeatedly clicking Send can create duplicate customer messages. If delivery is uncertain, review the message result before retrying.