Send transcripts of newly archived conversations to an approved email address.
- Open Settings → Chat settings → Transcript forwarding with administrator access.
- Enter the destination email address and confirm the address entry in the field.
- Save. The current form accepts one destination address.
- Complete and archive a new test conversation after saving.
- Check the destination inbox and spam folder, and ask an administrator to inspect email delivery if it does not arrive.
¶ Check the result and solve problems
The setting does not backfill conversations archived before it was configured. Verify that the recipient is allowed to receive customer conversation data. A successful settings save confirms configuration, not email delivery.
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