Compare engagement, achieved goals and tracked sales using their respective measurement settings.
- Open Chat engagement or Campaigns conversion to inspect visitor interactions.
- Choose the campaign, period and available scope filters relevant to the question.
- Open Achieved goals to verify that the expected goal was triggered.
- Open Tracked sales to inspect the recorded order values and identifiers.
- Compare the results with your configured goal conditions and sales conversion window.
- Use a controlled test event to investigate missing data before altering production campaigns.
¶ Check the result and solve problems
A displayed message, a chat and a sale are separate events; do not treat them as interchangeable conversions. Reports reflect tracking coverage and configured attribution. Compare with your order system when validating revenue.
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