Organize agents into the groups used by channel connections and routing.
- Open Team → Groups as an administrator and create a group.
- Enter a clear group name and add the agents who should handle its conversations.
- Open the group editor to review its enabled state, members and available assignment weights.
- Save and use the group in the intended channel or routing rule.
- Send a test conversation and verify that the expected agents can receive and handle it.
¶ Check the result and solve problems
A built-in system group may have restricted editing. Before deleting a group, update connections and rules that still use it; the application can reject deletion of an in-use group. Removing a member from a group and removing organization access are different changes.
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