Control initial no-reply transfer, visitor idle status and long-inactivity closure.
- Open Settings → Chat settings → Inactivity timeouts as an administrator.
- Set the initial agent no-reply transfer threshold.
- Set the visitor inactivity threshold used to show idle status.
- Set the interval without new messages after which a conversation can be archived automatically.
- Save and test the three cases separately with a controlled conversation.
¶ Check the result and solve problems
Initial no-reply transfer applies when a chat has just started; later slow replies do not use the same trigger. Only visitor messages reset the visitor-idle timer. Automatic archiving runs through background processing, so use the resulting conversation state to confirm completion.
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