Separate personal notification preferences from team-wide notification rules.
- Open HelpDesk notification settings.
- Review personal email preferences for your own account.
- If you administer the workspace, review team and unassigned-ticket notification rules.
- Check the intended recipients for new tickets, updates and assignment events.
- Trigger a controlled event from another account and verify the email or browser notification.
¶ Check the result and solve problems
Your own actions and spam or trash tickets may be excluded from notifications. Browser permissions are local to the browser profile. Submission to a mail server does not guarantee delivery to an inbox; check spam and delivery details before repeating tests.
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