Set up ticket email routing and the appearance of replies.
- Open HelpDesk team email settings with the required administrative access.
- Create or review the dedicated forwarding address and configure forwarding at your mail provider.
- Set the display name and an allowed reply address; use a verified sender domain where required.
- Choose the intended team and default assignee where available.
- Open email templates, edit the visual or HTML template, and inspect desktop and mobile previews.
- Send a test, save the intended template and complete a real incoming-email and reply round trip.
¶ Check the result and solve problems
Sending a draft test does not itself save a template. HTML is subject to sanitization; scripts and unsupported interactive elements should not be used. Mail-provider forwarding and sender verification are separate from the visual template.
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