Organize ticket queues and record additional structured details.
- Open the ticket view settings and inspect the available filters.
- Create a view for a specific queue and choose its sharing scope where allowed.
- Open a matching ticket and review its custom fields.
- Enter values using the configured field types and save changes.
- Reopen the ticket and view to verify both the stored values and filter results.
¶ Check the result and solve problems
Field definitions depend on workspace configuration; an empty section may mean none are configured. Tickets in trash cannot be edited through this field form. Deleting a saved view does not delete the tickets it displayed.
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