Choose an image that helps visitors notice the chat entry.
- Open Settings → Engagement → Eye-catcher.
- Choose an available image from the gallery or upload a supported image.
- Enable the display option and inspect the preview.
- Adjust the position in the preview, or reset the position if needed.
- Save changes and test the public website at desktop and mobile widths.
¶ Check the result and solve problems
If an image was archived, select an active image before saving. Keep the chat launcher and nearby website controls accessible. An eye catcher draws attention but does not send a customer message or create an agent assignment by itself.
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