Adjust the website widget to match your brand and leave enough room for customers to read and reply.
- Open Settings → Website widget → Customize as a workspace administrator.
- Select the support group configuration you intend to change, where a group selector is shown.
- Set the theme and colors. Review the launcher, customer messages and agent messages separately.
- Choose widget position and offsets, then configure width, height and the available automatic height options.
- Review mobile fullscreen behavior and the mobile breakpoint. Upload a logo if needed and check the agent photo option.
- Save, reload your published website, and test opening, typing and scrolling on desktop and a phone.
¶ Check the result and solve problems
Check text contrast and ensure the launcher does not cover checkout, navigation or consent controls. If changes do not appear, verify the workspace and group, refresh the page, and check whether the site loads an older cached script. Display settings do not change channel authorization or agent permissions.
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