Set the language and customer-facing phrases for the website widget.
- Open Settings → Website widget → Language.
- Select the group configuration if the page offers one.
- Choose English or Chinese and review the welcome message, customer name placeholder and message input placeholder.
- Edit the away message and queued-customer message to describe your actual support process.
- Save, open a new visitor session and check the welcome, waiting and offline states.
¶ Check the result and solve problems
Widget language is separate from the agent interface and this help center. Changing phrases does not translate messages already written by customers or agents. If a phrase appears unchanged, inspect the selected group and test a freshly loaded page.
简体中文 · Help center