Use the welcome screen to introduce support and give visitors a starting point.
- Open Settings → Website widget → Welcome screen.
- Select the applicable configuration and enable Show welcome screen.
- Set the welcome text and choose whether to display your logo.
- If using Knowledge Hub, enable its welcome-screen entry and enter a title, description and search placeholder.
- Save and open a fresh visitor session. Test starting a conversation and opening the knowledge entry.
¶ Check the result and solve problems
The knowledge entry needs eligible public content for the same workspace and support group. Internal sources should not appear to visitors. If the welcome screen is missing, check its enabled setting and whether your test session is already inside an ongoing conversation.
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