Let visitors leave a request through the website widget when your setup uses HelpDesk.
- Confirm that the current workspace has the HelpDesk access required by the form page.
- Open Settings → Forms → Ticket form. Review any message about the current availability mode.
- Configure information text, requester fields, subject, message and optional question fields.
- Set required fields, answer choices, the submit button label and confirmation message.
- Save and test the offline state from the public website.
- Submit a test request and confirm a ticket appears in the intended HelpDesk workspace.
¶ Check the result and solve problems
If the page says the form is inactive in the always-available mode, adjust availability according to the desired offline experience. A confirmation message in the browser is only one check: verify that the ticket is created and an agent can handle it.
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