Build workspace knowledge sources for your support team and eligible public content.
- Open Automate → Knowledge Hub and choose Add website or Add PDF.
- For a website, enter an accessible URL, source name and support group. Review crawl scope, depth and page limits.
- For a PDF, choose a supported file within the displayed limit and set its name and group.
- Decide whether the source is internal-only before starting the import. Configure automatic website updates or PDF parsing where offered.
- Start the import and monitor draft, syncing, ready or failed status.
- Review imported articles and sync records; fix errors and retry only after correcting the source.
¶ Check the result and solve problems
An uploaded file or accepted URL is not the same as ready content. Inspect the extracted text, particularly for scanned PDFs or pages requiring login. Only import material you are allowed to use. The public LiveCha help center and your workspace Knowledge Hub have separate content and permissions.
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