Use the workspace forwarding address to turn incoming support email into tickets.
- Open Help desk emails in the LiveCha workspace.
- Review the HelpDesk product and connection state. An administrator may need to activate or connect the product before an inbound address appears.
- Copy the exact forwarding address displayed for this workspace.
- In your email provider, add that address as a forwarding destination and complete any confirmation request. Follow the provider help linked by the setup page.
- Enable forwarding and send a fresh test email from another mailbox.
- Open HelpDesk, confirm the requester and subject, and test a reply back to the sender.
¶ Check the result and solve problems
Use the address displayed in your own workspace. Avoid forwarding loops between the original mailbox and HelpDesk. A latest-received timestamp confirms inbound activity; outgoing delivery must be tested separately. The technical Email channel credential page is a different ingestion setup, not a substitute for mailbox forwarding.
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