Connect an eligible Twilio sending number and assign inbound messages to a support group.
- Open Settings → Channels → SMS (Twilio) with administrator access.
- Enter the account SID, auth token and primary sending number requested by the credential form.
- Save credentials, then review the number binding and default routing group.
- Use the callback information provided by LiveCha when configuring the provider integration. Ask your platform administrator to verify provider-side settings if needed.
- Send an inbound test SMS and reply from the workbench. Check actual delivery and connection activity.
¶ Check the result and solve problems
Saving credentials does not purchase a number or enable provider capabilities. The number and destination must be supported by your Twilio account. If delivery fails, record the provider error and confirm the sending number and credentials before retrying. Never put the auth token into a website snippet.
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