Run an end-to-end check before inviting customers to use support.
- Invite the team and confirm workspace roles and group membership.
- Install the website widget or connect the intended external channel.
- Set routing, working hours, forms and offline messages.
- Review public knowledge articles and prepare internal response material.
- Test a customer message, assignment, agent reply and completion; repeat the offline path.
- Check the resulting archive or ticket and relevant reports before announcing availability.
¶ Check the result and solve problems
Use a real published page and a separate customer session. API tests alone do not verify the full customer experience. Keep test data clearly labeled and review recipients before turning on automated exports or forwarding.
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