Guides for reports and exports.
Read chat volume and availability reports
— Use consistent filters to understand chat demand and coverage.
Review satisfaction and response performance
— Evaluate feedback and response timing together with the conversations behind them.
Read campaign goal and sales reports
— Compare engagement, achieved goals and tracked sales using their respective measurement settings.
Export and schedule reports
— Prepare one-time or recurring report deliveries for authorized recipients.
Save report filters and use staffing forecasts
— Reuse report settings and review forecast availability before planning staffing.
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