Check installation, visibility and browser conditions in order.
- Open the published website rather than only its editor preview.
- Confirm the generated widget snippet belongs to the intended workspace and is included once.
- Check trusted-domain rules for the actual page hostname.
- Review widget availability, support group and working hours.
- Reload in a fresh browser session and inspect blocked script or network errors.
- If a setting looks outdated, compare the selected group configuration and clear the relevant website cache.
¶ Check the result and solve problems
Content blockers, site security policies and consent managers may affect loading. Change only the relevant site configuration after identifying the cause. When contacting support, provide the page URL and redacted error text, not access tokens.
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