Manage a ChatBot workspace binding and its destination support group.
- Open Automate → Chatbots with workspace administrator access.
- Review the runtime status banner before changing bindings.
- Enter a subscribed ChatBot workspace ID from the same organization and connect it.
- Choose the support group for new handoff conversations. For an existing binding, enable it instead of creating another one.
- Run Check handoff configuration and inspect the binding status.
- When a real bot runtime is connected, test a handoff from that runtime and verify a human agent receives the conversation.
¶ Check the result and solve problems
The current page explicitly distinguishes handoff configuration from bot reception. Enabled bindings and successful checks do not prove that a bot is answering visitors. Group changes apply to new handoffs; existing conversations keep their group. Disabling a binding rejects new bridge requests while existing human conversations remain available.
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