Reuse approved response text while keeping each customer reply relevant.
- Open Automate → Canned responses and create a response.
- Select the support group and available visibility: shared or private. Agents may be restricted to private responses.
- Enter the response text and one or more shortcuts as required by the editor.
- Review suggestion conditions and tag actions if you use them.
- Save, open a test conversation, and select the response through the composer’s canned-response controls.
- Read and adapt the inserted text before sending.
¶ Check the result and solve problems
A saved response is not proof that a message was sent. Confirm the selected group and visibility if colleagues cannot find it. Avoid including credentials, private customer details or promises that vary by customer.
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