Offer a direct chat link or place an entry button where customers need it.
- Open Settings → Channels → Chat page and select the support group where available.
- Copy the generated chat link and open it in a private browser window to check branding and routing.
- To add an entry on your website, open Chat buttons and create a text or image button.
- Configure the online and offline labels or images, then save.
- Use the button Install action to copy its generated code to the desired page location. Keep the main widget installation code on that website as required by the installation panel.
- Test the shared link and both button states on desktop and mobile.
¶ Check the result and solve problems
The direct chat page is useful where you cannot edit a website. A website button is an entry point and still depends on the installation described in its panel. If the wrong team receives the chat, check the selected group and routing rules.
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