Configure email collection when no agent replies or your team is offline.
- Open Settings → Forms → Ask for email.
- In the not-responding section, choose whether to prompt after a delay and enter the permitted number of minutes.
- In the offline section, write the message and confirmation text.
- Save the settings for the intended group.
- Test with a new visitor while no agent replies and while the team is offline. Confirm the submitted details reach the expected workflow.
¶ Check the result and solve problems
Email collection does not guarantee a follow-up email has been sent. Tell visitors how your team actually follows up. If the prompt does not appear, check the availability mode, selected group and delay before changing delivery settings.
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