Guides for helpdesk tickets.
Create and reply to tickets
— Record customer requests and distinguish public replies from internal notes.
Use automation rules and macros
— Set conditions for automatic actions and reuse manual action groups.
Configure team email and reply templates
— Set up ticket email routing and the appearance of replies.
Use ticket views and custom fields
— Organize ticket queues and record additional structured details.
Configure HelpDesk notifications
— Separate personal notification preferences from team-wide notification rules.
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