Guides for messaging channels.
Connect WhatsApp with Cloud API
— Authorize a WhatsApp number for your workspace and test messaging.
Connect an existing WhatsApp Business App number
— Use the coexistence connection flow and verify replies from both locations.
Connect Facebook Messenger
— Authorize a supported account through Facebook and bind it to the current workspace.
Connect Instagram Business
— Authorize a supported account through Facebook and bind it to the current workspace.
Configure SMS through Twilio
— Connect an eligible Twilio sending number and assign inbound messages to a support group.
Prepare Apple Messages channel settings
— Record approved account credentials, test accounts and routing information for the Apple channel.
Forward support email into HelpDesk
— Use the workspace forwarding address to turn incoming support email into tickets.
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