Complete the LiveCha agent onboarding flow, then verify website chat and team handling.
Sign in to LiveCha Accounts and open the LiveCha agent workspace you can access. Follow the onboarding screens on first use. If onboarding is already complete, use settings to update your configuration. Ask an administrator to check product and workspace access if the workspace is missing.
</body> on your website. Publish the change, visit the site and refresh the installation status. You can also use Skip to install later. See Install the website chat widget.Completing onboarding records your initial setup. It does not make customer messages arrive if widget installation or the relevant channel authorization is still incomplete.
The installation status reflects recently detected installation activity. It does not replace a complete send-and-receive test.
Choose a channel your business uses from the messaging channel guides. Complete its authorization, workspace binding and message test. WhatsApp is an optional channel, not a prerequisite for LiveCha website chat. Teams primarily serving customers through social messaging or email should test that channel’s complete conversation flow.