Guides for website widget and forms.
Customize the chat widget
— Adjust the website widget to match your brand and leave enough room for customers to read and reply.
Change widget language and messages
— Set the language and customer-facing phrases for the website widget.
Configure the welcome screen
— Use the welcome screen to introduce support and give visitors a starting point.
Configure availability and offline behavior
— Choose when customers can use the widget and what they see when no one is available.
Collect details before a chat
— Ask visitors for the information your team needs before a conversation begins.
Collect feedback after a chat
— Ask for ratings and feedback once a website conversation ends.
Collect email addresses when agents are away
— Configure email collection when no agent replies or your team is offline.
Configure the offline ticket form
— Let visitors leave a request through the website widget when your setup uses HelpDesk.
Share a chat page and add chat buttons
— Offer a direct chat link or place an entry button where customers need it.
Add an eye catcher to the widget
— Choose an image that helps visitors notice the chat entry.
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